Overview · live

Support console

Conversations32all time
Resolved by agent63%20 of 32
Escalation rate37.5%12 handed off
Median latency6358msp95 9964 ms
Recent conversations
live · 32 total
CustomerOutcomeWhen
tg:690444124afffe0d3active2026-07-06 14:15 UTCguest · anon49f9ed34escalated2026-07-06 04:41 UTCguest · anon6cc64521active2026-07-06 04:32 UTCguest · anond98b1c7aescalated2026-07-06 04:30 UTCguest · anon15efdd79escalated2026-07-05 14:46 UTCguest · anon2307164bactive2026-07-05 14:45 UTCguest · anon6521a717escalated2026-07-05 14:45 UTCguest · anonbb3c95a7escalated2026-07-05 14:12 UTC
Knowledge base
retrieval · pgvector
Documents20
Chunks indexed81
Messages82
Feedback 👍 / 👎2 / 0
Latency p50 / p956358ms / 9964ms
Grounded: every answer is retrieved from these 20 docs and cited inline — out-of-scope questions escalate instead of guessing.